GENERAL TERMS FOR HOUSEID SERVICES (B2B)

These Terms govern HouseID digital, implementation, analytical, advisory, training and support services supplied to businesses. By accepting an Order, signing an agreement or activating a paid service, the Client confirms that it acts in business and may bind the stated legal entity.

Order of precedence is: (1) signed individual agreement, (2) Order/SOW, (3) DPA for personal data, (4) SLA and security schedule, (5) these Terms, (6) other policies. A later document prevails only for an expressly stated change. Marketing material or oral statements do not alter scope.

The Order identifies the Client, projects and properties, countries, segments, modules, authorised users, price, currency, billing, milestones, acceptance, support, initial term, renewal, limits and special requirements. A blank optional field creates no commitment. Changes to scope, price or timing require a written change request.

HouseID provides services with professional care. Timelines assume timely Client and third-party cooperation. The Client appoints a project owner, account administrator and subject contacts and supplies lawfully usable, accurate and reasonably complete materials. Delayed materials extend affected dates by the impediment and reasonable remobilisation time.

Where acceptance applies, within ten Business Days the Client accepts a milestone or specifically describes a reproducible material defect against the criteria. No response plus productive use constitutes acceptance, without affecting latent defects or mandatory rights. Minimum portal readiness is a process signal, not proof of completeness or successful third-party import.

Accounts are personal. The Client is responsible for invitations, roles, periodic reviews and timely access removal. Credential sharing is prohibited and MFA is mandatory for administrator and designated roles. The Client reports any account-compromising event without undue delay.

Price, currency, billing period and due date are in the Order. Prices exclude VAT where legally added. Unless agreed otherwise, a correct invoice is due in 14 days. A specific dispute must be raised within ten Business Days and the undisputed part paid on time. Late payment carries statutory interest and costs where applicable.

Renewal and indexation apply only if expressly stated in the Order. Automatic renewal must state the next term and a non-renewal notice period of at least 60 days. HouseID may not change price unilaterally merely by portal notice. A next-term price change requires timely notice and the ability not to renew.

Availability target and support are in the SLA or Order. Unless agreed otherwise, the monthly target for the production portal is 99.5%, excluding notified maintenance, force majeure, Client networks, unlawful attacks beyond reasonable control and Third-Party Services. Service credits are the sole financial SLA remedy only where a completed credit table applies.

The Client owns Client Data. HouseID owns the service, software, methods, templates, generic models and anonymised know-how, not the Client's specific confidential data. The Client grants HouseID a limited right to process data only to deliver, secure, support and evidentially improve the service. Use of identifiable Client Data to train a general AI model requires separate express written approval.

During the contract the Client may export ordinarily exportable data in a machine-readable format available for the module. On termination HouseID provides at least 30 calendar days for retrieval and reasonable switching assistance. The maximum notice to initiate switching is two months and the standard transition is 30 days unless a longer period is technically necessary and duly explained. From 12 January 2027 no switching charge applies; until then only evidenced direct costs permitted by law may be charged.

After successful switching or expiry of the retrieval period, HouseID deletes exportable active Client data from production systems, subject to legal archiving, security holds and rotating backups. Unless the Order or DPA sets a shorter period, ordinary production deletion occurs within 90 days. On request HouseID records the scope, exceptions and scheduled backup expiry.

Third-Party Services and BEIT are included only when stated in the Order. HouseID remains responsible for its integration and supplier selection to the extent required by law but does not guarantee an external system beyond its control. External import is complete only upon evidenced confirmation by the receiving system. Material dependencies are disclosed in advance.

AI advisers and modelled outputs may be wrong, omit context or become outdated. They are identified as AI, support users and do not replace legal, tax, accounting, security, engineering or other professional assessment. Users verify material facts and a human approves every decision with legal, financial, security or employment impact.

Each Party protects the other's non-public commercial, technical, security and personal information with at least the care used for comparable own information and never less than reasonable care. The duty excludes information demonstrably public, lawfully known, independently developed or lawfully received. Legally required disclosure is notified where permitted and limited.

HouseID liability for intent, gross negligence, harm to natural rights and matters that cannot legally be limited is uncapped. For other direct property loss, the aggregate cap in any twelve-month period is the greater of (a) fees paid or payable for the affected services in the preceding twelve months or (b) any minimum cap expressly stated in the Order. To the extent permitted for ordinary negligence, indirect loss, lost profit, opportunity and reputation are excluded. Limits do not affect data-subject rights or mandatory GDPR liability.

HouseID may proportionately suspend the affected service for an immediate security risk, unlawful use or payment delay over 15 days after at least five days' notice. Reason and scope are given beforehand unless that undermines the safeguard, otherwise promptly after. Data are not deleted solely for non-payment before the exit period expires.

The agreement ends as stated in the Order, by agreement or notice. A remediable material breach must be cured within 15 days of specific notice. Immediate termination is permitted for irremediable breach, insolvency or serious security or legal risk. Termination does not affect accrued payments, confidentiality, IP, DPA, export, deletion or liability.

HouseID may amend these Terms for legal, security or functional reasons. An active Client receives at least 30 days' notice of a material change and a summary. A change may not retroactively worsen a prepaid term; before effectiveness an objecting Client may end the affected service without penalty unless mandatory law requires the change.

Czech law applies without conflict rules. Authorised representatives first attempt resolution within 30 days. For business disputes, territorial jurisdiction is agreed at the competent court for the registered office of HouseID in Prague where legally permitted. Mandatory jurisdiction and interim relief remain unaffected.